Frequently Asked Questions

We aim to respond to all quote requests within a few hours. For urgent jobs, give us a call or text on 07895 826531 and we'll sort something quickly.

We can't guarantee what a landlord will decide, but we follow a professional checklist designed to meet standard letting agent requirements. The vast majority of our clients get their full deposit returned after our clean.

We're based in London and cover the surrounding areas. Get in touch with your postcode and we'll confirm availability — travel may be factored into quotes for locations further out.

Not necessarily. We're happy to work with key handover arrangements. We'll keep you updated throughout, and you'll receive your invoice once the job's done.

We use professional-grade cleaning products suited to each job, chosen for effectiveness on the surfaces involved. If you have specific requirements or sensitivities — for example, wanting eco-friendly products, or avoiding certain chemicals — just let us know when booking and we'll accommodate where we can.

All payments are processed securely. Payment terms will be agreed at the time of booking. No hidden fees — the price you're quoted is the price you pay.

Yes, we're fully insured. You can book with confidence knowing you're covered, whether it's a routine residential clean or a larger commercial or after-builders job.

It depends on the size of the property and the type of clean — a quick quote request with your rough details is the fastest way to get an accurate time and price estimate. We're happy to talk you through it over a call or message if that's easier.

Yes, our cleaners come fully equipped with everything needed for the job, so you don't need to provide anything.

We understand plans change. Just let us know as early as possible if you need to reschedule or cancel, and we'll do our best to accommodate you. We ask for at least 48 hours' notice where possible.

Both. Whether you need a one-off deep clean, an end of tenancy clean, or a regular ongoing arrangement, we can tailor a plan to suit your household or business.